Returns & Exchanges

ONLINE PURCHASES

Alchemy Equipment products (excluding underwear and socks) can be returned up to 30 days from the date of purchase, provided the item is in 'as new' condition - unworn, unwashed, with original tags still attached. Please complete and include the return form that came with your order.

For exchanges, please Contact Us to check that we have the replacement in stock. We will cover the shipping fees for sending the replacement item to you.

We will happily exchange purchases (excluding shipping fees) that meet the criteria. For change-of-mind purchases and exchanges that meet the above criteria, you will need to pay the return shipping. 

Products returned in their original condition after 30 days will be eligible for store credit at the current selling price or the promotional price that was offered at the time of purchase.

If your item is eligible for a refund (by meeting the criteria above), it will be processed via the same payment method used for the original purchase. Refunds can take 3-5 business days to process once we receive the returned items.

If we make a mistake and send you the wrong or an incomplete order, or if you receive a damaged product, please Contact Us and we'll work with you to resolve this immediately. We will arrange the return freight at our cost, and ensure a replacement is on its way to you ASAP.

INTERNATIONAL RETURN

If returning an order from outside New Zealand, please ensure that you indicate on the outside of the parcel that it contains goods being returned from a web sale.

If tax/VAT/ customs fees apply and you decline to accept your order, we will arrange the return of your order to New Zealand. Shipping fees incurred on declined orders will be deducted from any refund. 

Please allow 7-10 days for international refunds to be processed.

IN-STORE PURCHASES

Alchemy Equipment does not give refunds for change of mind on items purchased in-store.

Goods may only be exchanged within 7 days of purchase in 'as new' condition - unworn, unwashed, with original tags still attached and accompanied by a receipt.

If your product doesn’t perform as it should or is faulty, you can choose between a refund, repair, or exchange. If you’re not sure, please Contact Us 

RETURN ADDRESS

Alchemy Equipment Ltd.
Attn: Web Returns
17 Tanner Street
Christchurch 8023
New Zealand